Index Research Services, Inc. has provided field inspection and survey services to a Western underwriting and loss control
clientele since 1946. We introduced the use of photographs to the inspection industry and have pioneered many industry innovations
over the years of providing professional field services to our customers. Index Research Services is a service company. We recognize the
importance of continually demonstrating the value of our efforts and we will consistently strive to accommodate all reasonable requests.
Licensing and Insurance
As a professional reporting firm, Index Research Services is licensed by the California Department of Consumer Affairs (PI5688) and maintains complete
insurance coverages for the protection of our customers and our employees. Certificates of Insurance are available to our clientele
Technical and Safety Services
Index Research Services provides underwriting and loss control information, but does not engage directly in safety consulting services.
Frequently asked questions
- I am a new customer. What do I need to order an inspection?
When visiting our Website at www.index-research.com, it will be
necessary to Log In to request an inspection. If you do not know your account Name and Password, please call our
office at 800-385-1680 for assistance.
- How soon will my inspection be completed?
We maintain field staff domiciled in strategic geographic locations and attempt to
complete inspections within two to three weeks. Rural areas, mountain and isolated locations may require
additional time. If advance inspection appointments are mandatory, the availability of the insured can
influence the turn-around schedule. Weather conditions, of course, can also be a factor.
- How will the report be delivered to me?
We deliver electronic reports in Adobe Acrobat .PDF file format. Reports are forwarded to you via e-Mail, or
they may be posted to our Website where you may access them using your Log-In identification. Reports can
also be delivered by Mail if you prefer.
- How will I be invoiced for my inspection(s)?
We invoice our established accounts once each month, near the end of the month, for services provided during that
calendar month. Monthly statements are payable upon receipt.
- Can you provide Replacement Cost Reports for properties?
Replacement cost estimates can be provided on request, using either Marshall and Swift/Boeckh MS/B or e2Value programs.
- Do you provide reports to Agents and Brokers? Directly to Individuals?
We do work with General Agencies, Agents and Brokers as they are established within the insurance industry. We do not,
however, provide reports directly to individuals.
FOR ANSWERS TO ADDITIONAL QUESTIONS,
PLEASE CONTACT US AT 800-385-1680